RETURNS
All pieces are handmade to order, please consider this when you make your purchase. All sales on thirteenthstudio.com are final. If you have any questions about any piece before making a purchase, please do not hesitate to contact us at info@thirteenthstudio.com. We will gladly address any questions or concerns you may have.
If an item is for some reason received damaged, we require that you email info@thirteenthstudio.com within 48 hours of receiving the item and include your name, proof of purchase, a description of the issue, and photos of the item. We reserve the right to deny any request for return, exchange, or repair.
If you are unsure of your ring size, you can get your fingers sized at most local jewelry stores. Kindly note that we cannot accept exchanges due to incorrect sizing. We offer resizing for a $50 fee to all customers in Canada and US (customers are responsible for shipping)
It is required that you track all shipments and package your return securely.Thirteenth Studio is not responsible for return merchandise lost or damaged in transit.
REPAIRS
If a piece gets damaged and you need a repair email info@thirteenthstudio.com to inquire about your specific case.
If you would like your ring sized up or down there is a $50 fee. Customer is to pay shipping. Repairs/sizing may take 1-3 weeks.